Lux Annam - Handcrafted Natural Clay Wind Chime: Elegant and Rustic Artisanal Craft

Shipping Destinations And Available Products

We proudly offer worldwide shipping for our exclusive range of handcrafted lifestyle products. Each item is packaged with care and shipped directly from our Vietnam warehouse.

Available product categories:

Home Fragrance: Scented candles, room mists, essential oils

Artisanal Collections: Curated gift sets, souvenirs, and home décor

Experience Gifts: Physical event vouchers and staycation gift cards

If your destination is not listed, please contact our concierge team to verify availability and custom delivery options.

Order Processing And Handling Time

To maintain our high quality standards, every order is processed with precision:

Standard processing time: 1–3 business days after payment confirmation.

Orders during public holidays or peak campaigns may require additional handling time.

Once shipped, customers receive a tracking email with courier details.

We ensure each parcel leaves our facility in pristine condition, reflecting the same elegance that defines every Lux Annam creation.

Estimated International Delivery Timeline

Origin: Vietnam 🇻🇳

Destination Region

Estimated Delivery Time

United States, Canada, United Kingdom, Australia

10–13 business days

Hong Kong, South Korea, Japan, China

5–7 business days

Thailand, Singapore

5–7 business days

⏳ Note: These delivery estimates exclude production time for made-to-order products. Please review each product page for details regarding creation timelines.

Delivery Issues & Reshipment Policy

If a delivery fails due to incomplete address details or recipient unavailability, our team will promptly contact you to arrange reshipment.

A reshipping fee may apply for the second attempt.

Orders unclaimed within 7 business days of the initial delivery attempt may be returned to our warehouse.

To ensure smooth delivery, please confirm that your shipping information is complete and accurate before checkout.

Damaged or Incorrect Orders

We uphold strict quality control protocols at every stage. However, if you receive an order that is:

Damaged during transit

Missing items

Incorrectly fulfilled

Please reach out to us within 48 hours of receipt and include clear photos and a brief description of the issue.

Depending on the case, we may issue a: Replacement, Partial refund, or Store credit for future purchases.

Lux Annam handles all claims promptly and with absolute professionalism to protect your satisfaction.

Customs, Duties And Import Taxes Information

All import duties, VAT, and customs fees are the responsibility of the buyer. These costs vary by country and are not included in our listed prices or shipping fees.

We recommend checking with your local customs authority before placing an order to prevent unexpected charges or delays.

Track Your Order

After your parcel has been shipped, you will receive a tracking number via email.

Tracking details typically activate within 24–48 hours.

If you experience a delay in updates, please contact our customer service team for real-time support.

Our logistics partners monitor each shipment to guarantee safe, timely delivery to your destination.

At Lux Annam, we are committed to a safe, transparent, and convenient shopping experience. Our Return & Exchange Policy sets clear guidelines to protect your consumer rights and ensure satisfaction when you purchase Lux Annam premium handcrafted products.

1. Return & Refund Timeframes By Region

To comply with regional regulations and the realities of international shipping, we tailor our Returns & Refunds Policy to your location. The table below outlines the return request windows, return-shipment deadlines, and refund processing timelines to ensure a smooth, hassle-free experience.

Region

Return Request Period

Return Shipping Window

Refund Processing Time

European Union

Within 14 days of receipt

Up to 30 days

Refund issued within 3–5 business days after return inspection

United Kingdom

14-day cancellation + 14 days to ship

28–30 days

Refund issued within 3–5 business days after return inspection

United States

14–30 days (varies by state law)

30–45 days

Refund issued within 3–5 business days after return inspection

Australia

7–30 days (store policy)

Approximately 30 days

Refund issued within 3–5 business days after return inspection

Other International

—

30–45 days (estimated transit time)

—

2.  Product Categories & Return Conditions

Category

Acceptable Condition

Unacceptable Condition

Required Accessories/Documentation

Woodwork (chairs, frames, décor)

Surface intact without scratches, cracks, warping, or loose joints

Signs of use such as scratches, chips, cracks, warping, mold, or disassembly

Screws, caps, pads, user manual, and warranty card

Textiles / Macramé / Cushions

No tears, piling, fading, stains, or chemical odors; proper weave and no sagging

Dirty, odd odors, tears, color bleeding, loose ends, or sagging

Dust bag or covers, fabric tags, care card if available

Hand-Painted / Artisan Finishes

Paint and varnish intact with no peeling, smudging, or touch-ups

Over-painting, cosmetic repairs, peeling, smudging, or patches

Artwork card, artisan stamp or label, care instructions

3. Mandatory Packaging Requirements for Returns (Ensure Safe Transit)

• Use original packaging when possible; otherwise, provide a new 5-ply carton.
• Wrap products with at least 3 layers of bubble wrap or foam and fill all voids to prevent movement.
• Protect carton edges with corner guards and secure with strapping.
• Mark cartons “Fragile / Handle with Care” on at least two sides.
• For wood or large frames, add edge splints and shock-absorption layers.
• For textiles or cushions, seal in PE bags with desiccants to prevent moisture damage.
• Retain your tracking number until your return is fully processed.

4.     Return & Exchange Step by Step:

1. Please contact our Customer Care team at order.support@luxannam.com or via our official Contact Page to initiate your return.
   
   
2. Provide your order ID, product photos, and preferred shipping carrier before sending your item back to us.
   
   
3. Kindly ship the item within the designated return window and retain your tracking number for reference. <***>
   
   
4. Inspection & Approval: Once received, our specialists will carefully assess the product’s condition and confirm eligibility according to our return standards.
   
   
5. Refund or Replacement: Upon approval, we will process your refund or arrange a replacement product to be dispatched promptly.
   
   
6. Refund Timeline: Lux Annam will complete your refund within 3–5 business days and notify you by email once it has been finalized.

Please note: For the comfort and safety of all clients, returns cannot be accepted if the item shows prior use, customer-caused damage, or if packaging does not comply with our return standards.