Order Support

Order Support – Seamless Shopping Experience at Lux Annam

At Lux Annam, every order is more than a transaction — it’s a thoughtfully guided journey from the moment you choose your product until you hold a finely handcrafted piece in your hands. With a transparent, efficient, and user-friendly ordering process, we ensure absolute peace of mind for every customer.

Discover Premium Handcrafted Products at Lux Annam

Step 1: Discover Products – Choose with Inspiration

Experience refined shopping directly on the Lux Annam website, featuring hundreds of premium handcrafted items showcased through authentic images and detailed descriptions of size, materials, and craftsmanship. If you need help defining your aesthetic, our expert consultants are always ready to assist you in selecting the perfect piece that harmonizes with your space and personal style.

Step 2:Flexible and Easy Ordering Process for Handcrafted Goods

  • Add products to your cart and place an online order instantly, or

  • Contact us directly via hotline, Zalo, email, or order form for personalized 1:1 assistance.

  • Lux Annam provides full support from product selection, quotation, and order confirmation to payment guidance.

Step 3: Fast and Transparent Order Confirmation Within 24 Hours

  • Once your order is received, our team will contact you via phone or email within 24 hours to confirm all details.

  • All information regarding the product, shipping fees, estimated delivery time, and payment method will be communicated clearly and transparently.

Step 4: Secure & Convenient Payment Options

Lux Annam offers multiple payment methods for your convenience:

  • Bank transfer

  • Cash on delivery (COD)

  • International payments via Visa/Mastercard or PayPal

 All transactions are SSL-encrypted to ensure maximum security and privacy for global customers.

Step 5: On-Time Delivery – Track Every Step

  • We partner with reputable domestic and international carriers.

  • Customers can track their shipment status using the tracking code sent via email or SMS.

  • Every delivery is closely monitored to ensure your order arrives safely, on time, and in perfect condition.

Easy Order Tracking, Modification & Cancellation

  • Check your order status anytime via email or order number.

  • Modify or cancel your order before production or packaging begins.

  • All requests are handled promptly by Lux Annam’s Customer Care team to guarantee your rights and satisfaction.

Quick Links – Essential Information for New Customers

Shipping policy  – Learn more about global delivery times, fees, and coverage.
Returns & Exchanges  – Detailed conditions and steps for returns or exchanges.
Care & Maintain  – Expert tips to preserve the beauty and longevity of your handcrafted products.

Contact Us Ae – 24/7 Order Support Team

Lux Annam
 🏠 (VN): BT6-7 Regal Victoria, Dien Ban Dong Ward, Da Nang City, Vietnam
 📞 Phone: (+84) 921.51.11.88
 ✉️ Email: order.support@luxannam.com 

From selection to delivery to experience, Lux Annam is your trusted companion in transforming your living space into a true work of art.