Terms of Service

Welcome to Lux Annam. These Terms of Service ("Terms") govern your use of our services, including room reservations, lounge services, events, and related offerings provided by Lux Annam.

By accessing or using any part of our services, you agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using our services.

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1. Reservations and Payments

All room and table bookings are subject to availability and confirmation by Lux Annam.

A valid payment method is required to confirm your reservation. We accept major credit cards and bank transfers.

Bookings may require a deposit or full prepayment depending on the selected package or seasonal policy.

2. Cancellations and Refunds

Cancellations made at least 5 days before check-in are eligible for a full refund.

Cancellations made within 5 days of check-in may incur a cancellation fee of up to 100% of the total booking value.

No-shows are non-refundable.

3. Guest Responsibilities

Guests are expected to respect the peaceful environment of Lux Annam and other guests.

Damages to property, misuse of equipment, or breach of house rules may result in additional charges or eviction without refund.

Smoking is only allowed in designated areas.

4. Check-In / Check-Out Policy

Check-in: From 3:00 PM | Check-out: By 12:00 PM (noon)

Early check-in or late check-out requests are subject to availability and may incur additional charges.

5. Use of Lounge & Bar Services

Lounge services are open daily from 3:00 PM to 12:00 AM.

Alcohol is served only to guests aged 18 and above with valid ID.

Lux Annam reserves the right to refuse service to any guest exhibiting inappropriate behavior.

6. Events and Private Bookings

Events hosted at Lux Annam (e.g., private dining, parties, corporate gatherings) require a signed agreement and advance deposit.

All event requests must comply with our noise and capacity policies.

7. Privacy and Personal Data

We value your privacy. Personal data collected during bookings or visits is handled in accordance with our [Privacy Policy].

We do not sell or share your data with third parties except as required by law.

8. Limitation of Liability

Lux Annam is not liable for loss, theft, or damage to guests' belongings unless caused by our proven negligence.

We are not responsible for interruptions caused by force majeure events, including natural disasters or government regulations.

9. Modifications to Services

Lux Annam reserves the right to modify services, amenities, pricing, or these Terms at any time without prior notice.

Continued use of our services after such changes implies your acceptance of the updated Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the applicable laws. Any disputes arising shall be subject to the exclusive jurisdiction of the competent courts.

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For any questions regarding these Terms, please contact us at:

Lux Annam Retreat & Lounge