Terms & Conditions

Lux Annam proudly offers refined handcrafted products and premium lifestyle services, delivering a secure, elegant, and inspiring online shopping experience. We are committed to upholding these Terms & Conditions to ensure a transparent, professional, and trustworthy environment for every customer.

Introduction to Terms & Conditions

To ensure transparency and professionalism across all operations, Lux Annam has established these Terms & Conditions to clearly define the rights and obligations between the brand and its customers. This legal framework serves as the foundation for a safe, fair, and trustworthy shopping experience.

Purpose of These Terms

These Terms & Conditions establish a clear and transparent legal framework outlining the rights, obligations, and responsibilities between Lux Annam and its customers. They are designed to protect customer rights, maintain transparency, and build trust throughout all transactions and services.

Scope of Application

These Terms & Conditions apply to:

  • Individuals or organizations accessing or purchasing through 

  • luxannam.com

  • Customers booking accommodations, events, handcrafted products, or luxury retreat experiences under the Lux Annam brand

Acceptance of Terms

By accessing our website or using our services, you automatically agree to comply with all stated terms. If you do not agree, please refrain from using the website and our services to avoid any breach. For any questions, please contact our customer support team.

Website Access and Usage

To ensure a secure and fair online environment, Lux Annam sets clear rules for how users may access and interact with the website. These terms protect both user experience and the brand’s integrity.

Access Limitations

Users are permitted to use the website solely for personal, non-commercial purposes.

Prohibited actions include:

  • Copying, distributing, or modifying website content without prior consent

  • Using the website for commercial purposes or actions that may damage Lux Annam’s reputation

User Accounts

  • Users must provide accurate and up-to-date information when registering.

  • You are responsible for maintaining the confidentiality of your login credentials.

  • Lux Annam reserves the right to suspend or terminate accounts that violate these Terms & Conditions.

Information Security and Privacy Policy

  • Lux Annam is committed to safeguarding your personal data according to our dedicated Privacy Policy.

  • All personal information is encrypted and secured using SSL technology.

  • No personal data will be shared with third parties without your explicit consent.

Order Process, Payment Methods, and Refund Policy

At Lux Annam, every order is handled with the utmost care to ensure a convenient, fast, and reliable shopping experience for our customers.

Order Process

Orders can be placed via the website, hotline, or official sales channels.

A confirmation email or SMS will be sent once your booking or purchase is successfully processed.

Accepted Payment Methods

Lux Annam accepts:

  • Bank transfers

  • Credit and debit cards

  • Digital wallets

All payments are processed through internationally certified secure gateways. Orders are confirmed only after successful payment.

Cancellation and Refund Policy

Cancellation or refund requests must comply with the specific terms applicable to each product or service.

Valid refund requests are processed within 5 to 15 business days.

Refunds are not applicable if:

  • The product has been used or is no longer in its original condition

  • The service has been consumed or violated the cancellation terms

Intellectual Property Rights

At Lux Annam, we value and protect creativity in every detail. All website content is exclusively developed to deliver a consistent and professional brand experience for our customers.

Content Copyright

All text, images, videos, designs, and layouts on luxannam.com are the exclusive property of Lux Annam and are protected under Vietnamese Intellectual Property Law.

Unauthorized reproduction, modification, or exploitation is strictly prohibited.

Brand and Logo Protection

The Lux Annam name, logo, and brand identifiers are registered trademarks.

Unauthorized commercial or public use will be subject to legal action.

Limitation of Liability

While Lux Annam strives to ensure accuracy and seamless operation of all services, we are not liable for damages caused by technical errors, connectivity interruptions, or unforeseen events. Users access third-party links at their own risk.

Additional Provisions

This section defines additional provisions to ensure transparency and clarity when using the website. It explains the relationship between Lux Annam and third parties, and how the Terms & Conditions may be applied or updated.

Third-Party Links

Our website may contain links to external websites. Lux Annam is not responsible for their content, privacy policies, or operational standards.

Revisions to Terms

Lux Annam reserves the right to amend or update these Terms & Conditions at any time without prior notice. The “Last Updated” date is displayed clearly on this page. Continued use of the website signifies acceptance of the updated terms.

Possible updates include:

  • Changes to payment or cancellation policies

  • Adjustments to privacy and data protection policies

  • Updates to copyright or liability regulations

Governing Law and Dispute Resolution

These Terms & Conditions are governed by the laws of Vietnam.

Disputes will first be addressed through negotiation and mediation.

If unresolved, disputes will be settled by the competent People’s Court of Vietnam.

Contact Lux Annam
🏠 (US): 1942 Broadway St Ste 314c, Boulder, CO 80302
🏠 (VN): BT6-7 Regal Victoria, Dien Ban Dong, Da Nang City, Vietnam
📞 (+84) 921.51.11.88
✉️ order.support@luxannam.com