Shipping Policy Lux Annam

At Lux Annam, we specialize in crafting unique handcrafted lifestyle products delivered worldwide. Our shipping services reflect the artistry, tranquility, and premium quality of every item, ensuring your order arrives on time and in perfect condition. Explore our comprehensive Shipping Policy detailing processing times, delivery estimates, fees, and international logistics for a seamless shopping experience.

Shipping Destinations And Available Products

We proudly offer worldwide shipping for our exclusive range of handcrafted lifestyle products. Each item is packaged with care and shipped directly from our Vietnam warehouse.

Available product categories:

Home Fragrance: Scented candles, room mists, essential oils

Artisanal Collections: Curated gift sets, souvenirs, and home décor

Experience Gifts: Physical event vouchers and staycation gift cards

If your destination is not listed, please contact our concierge team to verify availability and custom delivery options.

Order Processing And Handling Time

To maintain our high quality standards, every order is processed with precision:

Standard processing time: 1–3 business days after payment confirmation.

Orders during public holidays or peak campaigns may require additional handling time.

Once shipped, customers receive a tracking email with courier details.

We ensure each parcel leaves our facility in pristine condition, reflecting the same elegance that defines every Lux Annam creation.

Estimated International Delivery Timeline

Origin: Vietnam 🇻🇳

⏳ Note: These delivery estimates exclude production time for made-to-order products. Please review each product page for details regarding creation timelines.

Delivery Issues & Reshipment Policy

If a delivery fails due to incomplete address details or recipient unavailability, our team will promptly contact you to arrange reshipment.

A reshipping fee may apply for the second attempt.

Orders unclaimed within 7 business days of the initial delivery attempt may be returned to our warehouse.

To ensure smooth delivery, please confirm that your shipping information is complete and accurate before checkout.

Damaged or Incorrect Orders

We uphold strict quality control protocols at every stage. However, if you receive an order that is:

Damaged during transit

Missing items

Incorrectly fulfilled

Please reach out to us within 48 hours of receipt and include clear photos and a brief description of the issue.

Depending on the case, we may issue a:

Replacement,

Partial refund, or

Store credit for future purchases.

Lux Annam handles all claims promptly and with absolute professionalism to protect your satisfaction.

Customs, Duties And Import Taxes Information

All import duties, VAT, and customs fees are the responsibility of the buyer. These costs vary by country and are not included in our listed prices or shipping fees.

We recommend checking with your local customs authority before placing an order to prevent unexpected charges or delays.

Track Your Order

After your parcel has been shipped, you will receive a tracking number via email.

Tracking details typically activate within 24–48 hours.

If you experience a delay in updates, please contact our customer service team for real-time support.

Our logistics partners monitor each shipment to guarantee safe, timely delivery to your destination.

Customer Service And Support

We’re here to assist with every question regarding your international order or delivery process:

Lux Annam
🏠 (US): 1942 Broadway St Ste 314c, Boulder, CO 80302
🏠 (VN): BT6-7 Regal Victoria, Dien Ban Dong Ward, Da Nang City, Vietnam
📞 Phone: (+84) 921.51.11.88
✉️ Email: order.support@luxannam.com

Customer support is available Monday to Saturday, 9:00 AM–6:00 PM (GMT+7).

Policy Updates

Lux Annam reserves the right to update or modify this Shipping Policy without prior notice. All revisions will appear on this page with the most recent effective date clearly stated. 

We encourage customers to review this section regularly to stay informed of any changes to our delivery terms.

Experience Effortless AND Reliable Worldwide Shipping with Lux Annam 

At Lux Annam, we believe shipping should feel as refined as the products themselves. From handcrafted packaging to reliable international logistics, every step of the journey is designed with intention, transparency, and care.

Your order is more than a parcel—it’s a vessel of calm, carrying the scent, spirit, and craftsmanship of Vietnam to wherever you are in the world.