Privacy Promise

At Lux Annam, your privacy is our priority. We commit to protecting your personal data with the highest integrity and care to ensure a secure and seamless experience.

Quick Overview of Our Privacy Promise

What Information We Collect

At Lux Annam, we gather only the information truly essential to create a seamless and secure experience for you. This section outlines the types of personal data we collect,  whether you provide them directly or they are automatically captured as you interact with our website

Information You Provide

When you interact with Lux Annam, you may share:

• Your name, phone number, email address, shipping address, and payment details.

• Account registration details, order information, and messages or feedback you send to us.

Information Collected Automatically

We collect data through cookies and similar technologies, including:

• IP address, browser type, pages viewed, time spent on site.

• Device details such as operating system, region, and language preferences.

Information from Third Parties

We may receive analytical or logistical insights from trusted partners to help us better understand your needs and enhance our services.

Sensitive Information

All payment data is processed via secure, PCI DSS–compliant gateways. We never store raw credit card information on our servers.

How We Use Your Information

We use your personal information to:

• Process and fulfill your orders.

• Provide personalized support and customer care.

• Send relevant updates, offers, and news about Lux Annam.

• Improve our website, services, and guest experience.

• Comply with legal obligations and protect Lux Annam’s rights.

How We Share Your Information

Lux Annam never sells or trades personal data for profit.
We only share your data when necessary to provide our services:

• With shipping, payment, or analytics partners who are contractually bound to protect your data.

• With legal authorities when required by law or to protect legitimate interests.

How We Protect Your Data

We apply multiple layers of protection to safeguard your personal information:

• SSL/TLS encryption for all transactions.

• Strict internal access controls.

• Regular system monitoring and secure backups.

• Adherence to GDPR, CCPA, and international privacy standards.

Your privacy is guarded with the same care and discretion that defines the Lux Annam experience.

Cookies and Personalization

Cookies enable Lux Annam to enhance your experience by remembering your preferences and measuring site performance.

• They support a seamless, personalized interaction across our website.

• You may manage or disable cookies through your browser settings; however, certain functions and visual elements may not operate as intended if cookies are restricted.

International Data Handling

• Your data may be securely processed or stored in Vietnam, the United States, or other operational regions.

• Wherever your information is handled, Lux Annam ensures the same level of protection and care in line with global data protection laws.

Children’s Privacy

• Our services are designed for guests aged 18 and above.

• Lux Annam does not knowingly collect personal data from minors.

• If such data is discovered, it will be deleted promptly.

Our Privacy Promise

Lux Annam upholds privacy as a timeless principle of trust — protecting your data with discretion and integrity in every interaction.

Contact Lux Annam

🏠 (US): 1942 Broadway St Ste 314c, Boulder, CO 80302
🏠 (VN): BT6-7 Regal Victoria, Dien Ban Dong, Da Nang City, Vietnam
📞 (+84) 921.51.11.88
✉️ order.support@luxannam.com