Privacy Policy
At Lux Annam, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, make reservations, visit our lounge, attend events, or interact with us online.
By using our services, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following types of personal data:
Contact details: Name, phone number, email address
Booking information: Dates of stay, number of guests, special requests
Payment information: Cardholder name, transaction details (processed via secure third-party gateways)
Demographic data: Age, nationality (optional)
Communication history: Emails, messages, or feedback sent to us
Loyalty or referral data (if applicable): Participation in promotions, events, or affiliate programs
Website usage: IP address, browser type, pages visited (via cookies)
2. How We Use Your Information
We use your data to:
Confirm and manage bookings
Provide personalized hospitality services
Process payments and send invoices
Communicate with you before, during, and after your stay
Improve our services and website functionality
Conduct marketing (only with your consent)
Fulfill legal obligations or resolve disputes
3. Data Sharing and Disclosure
We do not sell your personal data. We may share your data in the following cases:
Service providers: With third-party vendors (e.g., payment processors, reservation platforms) who help us operate efficiently
Legal compliance: When required by law or government authority
Business transfers: In case of mergers, asset sales, or business restructuring
All third parties we work with are contractually obligated to handle your data with confidentiality and security.
4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
5. Your Rights
You may request to:
Access the personal data we hold about you
Correct or update inaccurate information
Withdraw consent for marketing communications
Request data deletion (where applicable)
To exercise your rights, please contact us using the details below.
6. Data Security
We implement technical and organizational measures to protect your personal data, including:
Encrypted data transmission (SSL)
Access controls and user authentication
Regular review of data practices
However, no system is 100% secure, and we cannot guarantee absolute protection.
7. Cookies and Tracking Technologies
Our website uses cookies to improve user experience, analyze traffic, and remember preferences. You can adjust your cookie settings in your browser at any time.
8. Changes to This Privacy Policy
We may update this policy from time to time. Changes will be posted on this page with the updated date. Continued use of our services implies your acceptance of the revised terms.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
Lux Annam Retreat & Lounge